All Systems Operational
Lithia Motors · Dedicated Partner Access

Built for Lithia. Answered first.

This portal exists for one customer. It gives every Lithia rooftop a direct, named line into our executive team and your dedicated support team — with priority queuing, published response commitments, and full visibility into the work we still owe you.

Escalate an issue Live platform status
Platform Status
StableAssessed July 30, 2026
P1 Response
15 minutesStore-down, 24/7
Executive Escalation
3 sponsorsAny issue, any rooftop
Open Commitments
5 trackedPublished progress below
01 Priority Escalation

Skip the queue. Every time.

Lithia escalations do not enter a general support queue. They route straight to the team that can act, with a response commitment attached to each tier. P1 pages our executive team and on-call engineering immediately.

P1 15 min · 24/7

Store down

Calls are not being answered, appointments cannot be booked, or a rooftop is operationally blocked.

  • Calls not answering or dropping
  • Booking fully unavailable
  • Integration down at a rooftop
Routes to Executive team + on-call engineering
P2 3 hours

Degraded

The platform is working but something is wrong — wrong opcodes, reporting discrepancies, unbookable times.

  • Opcode or service mismatch
  • Reporting or KPI discrepancy
  • Capacity or hours out of sync
Routes to Dedicated Lithia support team
P3 1 business day

Question or request

Configuration changes, training, new rooftop onboarding, reporting requests, or feature questions.

  • Config or hours change
  • New rooftop or user setup
  • Training and enablement
Routes to Dedicated Lithia support team

Submit an escalation

Delivered instantly to your dedicated Alpha Drive AI channel. You'll get a reference number on submission — no ticket portal, no waiting for triage.

For a P1 with a store fully down, call your executive sponsor directly as well — numbers are with your corporate team.

Direct Executive Access
VLVince LamartinaExecutive sponsor · Lithia account
DADerek AlfonsoExecutive sponsor · Platform
ALAndrew LeeExecutive sponsor · Operations

Escalate any issue, any rooftop, to any of the three. You are never routed through a gatekeeper, and you never need to find the right person first.

Dedicated Lithia Support
ALAlisha LawrensonLithia support lead · rooftop configuration

Named staff who work your rooftops specifically and carry the context of your configuration, integrations and store-level history — so you are not re-explaining your setup on every contact.

02 What This Access Includes

Four things you get that no one else does.

Priority queuing

Lithia escalations bypass general support entirely and land in a dedicated channel with a response commitment per tier — 15 minutes for a store down, around the clock.

Named executive sponsors

Three members of our executive team own this account by name and are directly reachable — in addition to, not instead of, your dedicated support team.

Transparent status

Live platform health with 90-day incident history, plus published progress against every open commitment we owe you — in one place, not scattered across conversations.

View live status

Early access

New capabilities released to Lithia rooftops ahead of general availability, plus an invitation to validate the next major version before any group-wide migration.

See what's coming
03 Open Commitments

What we still owe you.

Tracked publicly here so you never have to ask for a status update. These are the outstanding items from the V3 migration review, with the owner and current state for each. Updated as each item moves.

Opcode audit and remap · all Lithia rooftops
Rooftop-by-rooftop reconciliation of dealer opcodes against each store's live scheduler, with sign-off by the service director at each location.
Alisha LawrensonIn progress
Capacity, hours and drop-off verification
Same rooftop sweep, confirming shop capacity, department hours and drop-off windows match each store's scheduler so offered times are always bookable.
Alisha LawrensonIn progress
Recurring configuration reconciliation
Scheduled opcode and capacity reconciliation with exception reporting to the store and your corporate team — so drift is caught by us rather than reported by you.
Andrew LeeIn progress
CSV export restoration
Report export returning to the portal, held back during the reporting rebuild pending completion of related work.
Derek AlfonsoIn progress
KPI data dictionary
Published mapping of prior metric definitions to current ones, so your managers can restate and compare performance across the migration boundary.
Vince LamartinaIn progress
Reporting visibility and KPI accuracy
Reporting restored, Scheduling Rate corrected against appointment-intent calls, dedicated Capture Rate added, and dashboard and report figures aligned so they always match.
Closed Jul 21Closed
Scheduling integration reliability
Booking, reschedule and cancellation hardened across myKaarma, techWALL and xTime — including a safeguard preventing an existing appointment from being cancelled before its replacement is validated.
Closed Jul 21Closed
Health monitoring and public status page
Monitoring live across the reporting and platform API paths, with a customer-visible status page so a reporting failure surfaces as an alert rather than as a phone call from your stores.
LiveClosed
04 Early Access

You see it first.

New capabilities are made available to Lithia ahead of general availability. Your stores get the advantage of new functionality — and a voice in shaping it — rather than receiving it after everyone else.

Advance feature access

New platform capabilities released to Lithia rooftops before general availability, with your support lead handling enablement.

Pre-release validation

An invitation to run the next major version at an agreed set of rooftops against real call volume, before any group-wide migration begins.

Release notes & change logs

Every release documented, with advance migration notice and KPI change logs delivered here before changes take effect.

Read release notes